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Frequently Asked Questions
Your most common questions, answered in one place
Getting Started & Account
No, guest checkout is available. However, creating an account allows you to monitor your orders and access your complete purchase history.
Absolutely. We implement industry-standard SSL encryption and maintain strict privacy policies - your information is never sold or shared with external parties.
Use the "Reset Password" option on the sign-in page and complete the verification steps to create a new password.
For email address changes, please reach out to our customer Service team.
Sign into your account and navigate to the "Order History" section.
Payment & Checkout
We support all major credit cards (Visa, MasterCard).
You'll get an order confirmation email containing your game key once payment is processed successfully.
Certain titles may have purchase quantity limits to maintain fair access.
Receipts are automatically emailed to you and can also be accessed and downloaded from your account's order section.
Key Delivery & Activation
You'll receive a key that can be activated on platforms including Steam and others.
Your key is emailed immediately after payment confirmation. Don't forget to check your junk mail folder.
Verify you're using the correct platform for redemption. If problems continue, contact our Support team for quick assistance.
Delivery is typically immediate, though occasionally it may take up to 15 minutes in rare cases.
Certainly! You can either forward the email to the recipient or enter their email address during checkout.
Troubleshooting & Help
Check platform compatibility first. If the problem continues, contact our Support team.
Make sure your computer meets the game's system requirements, and your platform application (such as Steam) is current.
Contact our support immediately. We'll investigate and provide the right key.
We assist with key and platform-related issues, but for gameplay problems or crashes, please contact the game's Support team.
Returns & Refunds
Yes - unused keys can be refunded within 15 days of purchase.
Reach out to our Support team with your order details. We'll walk you through the refund process.
Since orders are fulfilled immediately, cancellations are only available if the key hasn't been accessed or redeemed.
Once approved, refunds are usually processed within 3-5 business days, depending on your financial institution.
Activated keys are not refundable.
Customer Service
Use our Contact form, live chat feature, or respond to your order confirmation email. We provide 24/7 assistance.
Yes, our customer service is available in multiple languages.
Definitely! After your purchase, you'll have the opportunity to rate your experience and leave a review.
Didn’t find the answer?
Our support team is ready to help you anytime